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Legal Terms Behind Every Ok Big Account

We set out the terms, privacy rules and account conditions that govern your Ok Big wallet before you deposit through bKash, Nagad or Rocket.

Terms of UsePrivacy NoticeAccount RulesRegional Eligibility
Ok Big Legal Terms Behind Every Ok Big Account
POLICY CONTACT

Reach Us About Terms Or Privacy

Questions about our terms, privacy notice or how we handle your account data go straight to the same support desk that handles deposit and withdrawal queries. We keep the process simple: message us through live chat inside your account dashboard, email our support address for anything that needs a written record, or use the in-app help panel to ask about a specific bKash, Nagad or Rocket transaction. Every policy request gets logged under your account ID so nothing gets lost between shifts.

Live Chat Open live chat from your account dashboard to ask about a terms clause, a privacy request or a flagged bKash, Nagad or Rocket transaction directly with our team.
Email Support Send a written request when you need a data copy, an account correction or clarification on a specific clause — we reply through the same address you registered with.
In-App Help Panel Use the help panel inside the mobile view to flag a policy question tied to your wallet, your login history or a withdrawal that needs verification.
DATA HANDLING

How We Protect Your Account Data

We store account details — your registered phone number, wallet reference and login history — on secured servers, and we use that information only to run your account, confirm bKash, Nagad or Rocket transactions and prevent duplicate signups. Cookies on our site remember your session and device so you're not asked to re-verify every visit; you can clear them anytime through your browser settings. We keep transaction and login records for as long as your account stays active, and you can request a copy or a correction by contacting support with your account ID.

Session Cookies We use cookies to keep you logged in between visits and to remember your device, so switching from the Ok Big website to the mobile app doesn't reset your session.
Wallet Verification Before a withdrawal clears, we match the name and number on your bKash, Nagad or Rocket wallet against your registered account details to confirm the request is yours.
Data Retention Login history, deposit records and support messages stay on file while your account is active, giving us a record to resolve any dispute over a transaction later.
Request A Change Contact our support desk with your account ID if you want a copy of your data, a correction to registered details, or removal once your account is closed.

Common Questions About Our Policies

Here's what we get asked most about our terms, privacy notice and account rules — from how personal data is handled to what happens if a policy changes after you've registered. If your question isn't covered here, our support desk can walk you through the specific clause that applies to your account.

Access depends on your local law and eligible region — we check this at registration and again before payments confirm, so some visitors may not be able to open an account.

We collect your phone number, wallet reference from a bKash, Nagad or Rocket transaction, login history and device details, used only to run your account and confirm payments.

Yes — contact our support desk with your account ID and we'll share a copy of the details on file, including your login history and payment records.

We only pass your details to payment processors when a bKash, Nagad or Rocket deposit or withdrawal needs verification — we don't sell account data to outside parties.

We keep login, deposit and withdrawal records for as long as your account stays active, so disputes over a transaction can be checked against your history later.

We update this page whenever our terms, privacy notice or payment partners change, and the version live here at the time you use your account is the one that applies.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.